Refund policy
Refund Policy
We want you to love your Qipao. If your purchase doesn't fit or meet your expectations, we offer a straightforward 30-day return window with prompt, hassle-free refund processing.
30-Day Return Window & Eligibility
You have 30 days from the date your package is marked as delivered to request a return or exchange.
To qualify for a refund, items must be:
- Unworn, unwashed, and free from perfume, stains, or alterations.
- In their original packaging with all garment tags intact.
- Accompanied by your order confirmation or receipt.
Return Shipping Costs & Responsibility
If you receive a flawed garment or wrong size/item due to our error, Dynastywears covers 100% of the return shipping cost or provides an immediate free replacement.
For standard returns (change of mind or customer-selected size exchange), the customer is responsible for the return postage cost to our returns processing facility.
How to Initiate a Return (3 Easy Steps)
Please do not send items back without contacting us first. Follow these simple steps:
- Email Support: Send your order number and reason for return to support@dynastywears.com.
- Receive Return Authorization: Our team will review your request within 24–48 hours and provide the authorized return shipping address and RMA details.
- Ship Your Parcel: Pack the item securely and provide the tracking number to our support team so we can monitor arrival.
Refund Processing & Payout Timeline
Once your return is received and inspected at our warehouse (typically 2–3 business days after delivery), we will notify you via email of the approval status.
Upon approval, your refund is credited automatically to your original payment method (Visa, Mastercard, AMEX, PayPal, Apple Pay) within 3–5 business days, depending on your card issuer.